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Title:   Sales Service Manager - Temporary Position

Reporting To:   Director of International Sales Service

Location:   Ottawa, Canada

Mission:   The Sales Service Manager will provide sales support in serving designated customer accounts. They will act as a liaison between the customer, manufacturing, accounting and other service departments, including sales personnel, to ensure conformance to customer requirements.

Roles and Responsibilities include:

Manage customer inquiries relating to schedule changes, changes in technical specifications, design, etc.

Provide sales administrative support in the form of:

• Analyzing Request for Proposals

• When invitations for tender are received, the tender document is to be analyzed for such aspects as technical specifications for estimating and design purposes and manufacturing capability.

Proposal Preparation

• Compose the formal tender document. Liaise with Design and Estimating Departments to ensure the timely provision of designs and estimates.

Order Performance Analyst

• Negotiate, agree and formalize customer delivery requirements.
• Monitor schedules toward committed delivery date.
• Arrange shipping instructions with manufacturing and customers.

Design Specification Writing

• Write design specification documents for the Design Department.
• Provide timely amendments to design specifications to the Design Department.
• Negotiate, agree and formalize customer design delivery requirements.
• Monitor schedules toward committed delivery date.

Sales Order Entry

• Prepare sales order for delivery to manufacturing.
• Provide manufacturing with timely amendments to specifications.

Co-ordinate Customer Visits

• Liaise with sales, design and manufacturing to co-ordinate customer visits to reflect CBN's desired corporate image.
• Participate in visits, including assisting in transportation of guests, dinners and other activities.

Customer correspondence

• Prepare letters, faxes, proposals in accordance with the Corporate style.

• Work with the Finance department to monitor payments and debtors.
• Act as back up service to the sales representative when called upon.
• Prepare customer reports and portfolio summaries for senior CBN management and sales staff.
• Performs other duties that are consistent with the nature of the position.

Qualifications Education

• University degree in Business, International Business, related field, or an acceptable combination of experience and education

Experirience

• Exposure to international business and a general interest in foreign affairs are assets.
• Experience working in customer support, contract management, project management or related field.
• Industry experienc in printing and/or integrated solution experience.

Skills and Abilities

• Written and spoken fluency in French and English are essential.
• Spanish, Arabic or other languages may be considered an asset.
• Demonstrated proficiency using Microsoft Office suite, including Power Point.
• Experience using Lotus Notes or other email packages is an asset.
• Ability to multi-task.
• Highly organized, with strong oral and written communication skills, as well as creative presentation skills.
• Able to facilitate diverse groups. interests and bring issues to resolution in compressed time frames.
• Highly motivated and self directed.
• Possess advanced analytical skills with keen attention to detail.
• Able to manage customer inquiries and oversee and coordinate all administrative aspects of contract and order management.
• Able to work flexible hours and travel internationally, if required.
• Eligible to obtain Canadian government secret level security clearance
• Ability to work various shifts (including nights, weekends, holidays) and overtime

The selected candidates must demonstrate the following characteristics: Honesty, Ethics, Reliability, Responsibility, Dependability

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