Business Units » Payment Systems » Customer Support

Contact Information:
Contact: Sean Pemberton
Phone: 613-722-6607
E-mail: paymentsupport@cbnco.com

Canadian Bank Note supports all of its Payment Systems products and solutions with services designed to assist our customers in making informed decisions regarding their security requirements. For example, these services include;
  • Security strategy development,
  • Counterfeit analysis and threat evaluation
  • Substrate qualification and selection
  • Security feature selection advice,
  • Overall cost / benefit analysis for both security features and extended product lifetime.
CBN's independence and philosophy of doing business also facilitates the creation of strong, binding customer commitments. As a privately owned company, CBN is not influenced by short-term market expectations, which ensures the company is not pressured to take measures, which might adversely affect the type and quality of products that CBN supplies. Consistent with this approach, CBN seeks to ensure that its customers receive excellent value for money in terms of product functionality and materials.

As part of its market strategy, CBN's Payment Systems regards customer support and satisfaction as a prime consideration and pursues business only where these can be provided to the highest standards. The company structure is designed to ensure that its select customers receive a level of individual service and attention to detail that will make CBN their partner of choice.